1plu Terms and
Conditions

By accessing the 1plu website, creating an account, or using any part of the platform — including sports betting, live casino, slots, eBingo, and all related features — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you must not use the platform. Continued use of 1plu after any update to these terms constitutes acceptance of the revised version. It is your responsibility to check this page periodically for changes.

To register and use 1plu, you must meet all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are physically located in the Philippines.
• You are legally permitted to participate in online gaming activities under applicable laws.
• You are not acting on behalf of another person.
• You do not already hold an active account with 1plu.

1plu enforces a strict 21+ age requirement across every section of the platform. Age verification is completed during the KYC process. If it is discovered at any point that an account was registered by an underage person, that account will be closed and the matter handled in line with our internal policies and applicable regulations.

When registering with 1plu, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, contact details, and any other information required during the registration and KYC process.

One account per person. You may only hold one registered account on 1plu at any time. The use of multiple accounts — whether to circumvent limits, access promotions multiple times, or for any other reason — is strictly prohibited.

You are responsible for maintaining the security of your account credentials. This includes your password and OTP codes sent to your registered mobile number. Do not share your login details with anyone else. 1plu will not be liable for losses resulting from unauthorised access where you have failed to protect your credentials.

Account verification (KYC) must be completed before withdrawals are processed. We reserve the right to request supporting documents at any time to verify your identity, age, or payment method.

All deposits to your 1plu account are processed in Philippine Peso (₱). The platform does not accept foreign currencies, and no conversion is applied to your deposit or wallet balance.

Accepted deposit methods include:

• GCash (Philippine e-wallet)
• Maya (Philippine e-wallet)
• Philippine online banking and mobile banking transfers
• Local bank transfers

Credit cards and cryptocurrency are not accepted as deposit methods on 1plu. All payment channels are subject to the terms and conditions of the respective payment providers. 1plu is not responsible for delays or failures caused by third-party payment systems.

All funds deposited must belong to you. Deposits made from payment accounts registered to another person are not permitted. If such a deposit is identified, the account may be suspended pending investigation.

Withdrawal requests can be made from your 1plu wallet after your KYC verification has been completed. Withdrawals are processed in Philippine Peso only and must be directed to a payment account registered in your own name.

Withdrawals are processed to the same methods used for deposits — GCash, Maya, or local bank transfer. Processing times vary depending on the method and the payment provider involved. E-wallet withdrawals typically process faster than bank transfers.

1plu reserves the right to carry out additional verification checks before processing withdrawal requests. This is a standard practice to protect players and maintain platform integrity. Requests that cannot be verified may be held pending further documentation.

In cases where we identify a breach of these terms, we reserve the right to withhold or offset a withdrawal amount pending investigation.

Once a bet is placed and confirmed on 1plu, it cannot be cancelled or amended by the player unless the platform provides a specific cash-out or void option for that bet. Please review your bet slip carefully before confirming any wager.

For sports bets, settlement is based on the official result of the relevant event as recognised by the relevant governing body. In the event of a match postponement, abandonment, or cancellation, bets are handled according to the specific rules applicable to that sport and market type. Generally:

• If a match is abandoned before a result can be determined, bets may be voided and stakes returned.
• If a match is postponed and played within a specified window, bets may remain active.
• Specific rules vary by sport and are detailed within the sports section of the platform.

For live casino games, results are determined in real time by the game mechanics in play — card distributions, roulette outcomes, and other live elements are final once the round is settled. For slot games, each spin result is final once the reels stop.

In the event of a technical error that affects the outcome of a bet or game round, 1plu reserves the right to void affected bets and return stakes to the players involved.

1plu may offer promotional bonuses, reload offers, cashback, or other incentives to registered players from time to time. All promotions are subject to separate terms and conditions that will be communicated at the time the offer is made available.

Where promotion-specific terms are provided, those terms take precedence over the general conditions in this section. Players are responsible for reading the applicable terms before opting into any offer.

Attempting to abuse bonus offers — including creating multiple accounts to claim the same offer, exploiting loopholes, or wagering in patterns clearly intended to extract bonus value without genuine play — is a breach of these terms and may result in forfeiture of the bonus and suspension of the account.

1plu is committed to providing a safe gaming environment. All sections of the platform — sports betting, live casino, slots, and eBingo — involve financial risk. We do not represent, and you should not expect, that gaming on 1plu will result in consistent financial gain.

We provide tools to help players manage their activity, including the ability to request self-exclusion or account pauses through our support team. Players who feel their gaming behaviour is becoming difficult to manage are encouraged to make use of these options.

If you believe a minor has accessed your account or any 1plu service, please contact our support team immediately. All players are required to be 21 years or older — this requirement exists to protect younger individuals from harm.

For more detail on the tools and guidance available, see our dedicated Responsible Gaming page.

The following actions are strictly prohibited and may result in account suspension, balance review, or permanent closure:

• Registering more than one account on 1plu.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Using the platform if you are under 21 years of age.
• Using automated systems, bots, or scripts to interact with the platform or place bets.
• Attempting to exploit errors, glitches, or vulnerabilities in the platform software.
• Colluding with other players to influence game or bet outcomes.
• Using funds for deposit that do not belong to you or that are obtained through fraudulent means.
• Engaging in money laundering or any activity that violates applicable Philippine laws.
• Sharing or selling your account access to any third party.

1plu reserves the right to take appropriate action in response to any of the above, including closing accounts, withholding outstanding balances pending investigation, and reporting relevant matters to the appropriate authorities.

1plu provides the platform on an "as available" basis. While we work to maintain uninterrupted service, we cannot guarantee that the platform will always be free from technical errors, delays, or downtime. We will not be liable for losses resulting from temporary unavailability of the platform.

In the event of a dispute regarding a bet settlement, game result, or account transaction, please contact our support team at [email protected]. Disputes must be raised within a reasonable time of the event in question. The decision of 1plu on all disputed matters is final after internal review.

1plu will not be liable for indirect, consequential, or special losses arising from your use of the platform, to the extent permitted under applicable Philippine law.

1plu reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the revised version will be published on this page with an updated date. Significant changes may be communicated to registered players through the platform or via the contact information on your account.

Your continued use of the platform after changes are posted constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using 1plu and contact support if you wish to close your account.

If you have questions about these Terms and Conditions, need clarification on any section, or want to raise a concern about your account, please contact the 1plu support team:

• Email: [email protected]
• Support availability: 7 days a week
• Platform: 1plu.com

For account security concerns, responsible gaming support requests, or urgent matters, please reach out to support as soon as possible. Our team is here to help players based across the Philippines — from Manila and Quezon City to Cebu, Davao, and everywhere in between.

Additional information is also available on the following pages: Privacy Policy, Responsible Gaming, and FAQ.