1plu Privacy
Policy

This Privacy Policy applies to all users of the 1plu platform — including the website at 1plu.com and the 1plu mobile app — and covers how we handle personal information from players based in the Philippines.

By creating an account or using any part of the 1plu platform, you acknowledge that you have read this policy and understand how your personal data is handled. If you do not agree with any part of this policy, you should not use the platform.

This policy should be read alongside the 1plu Terms and Conditions. Where there is overlap between the two documents, the Terms and Conditions will take precedence on matters of account use, while this policy governs data handling.

We collect information through the registration process, your ongoing use of the platform, and the KYC verification process. The main categories are outlined below.

We do not collect sensitive personal information beyond what is required for identity verification and age confirmation during KYC. We do not store full payment card numbers — credit cards are not an accepted payment method on 1plu, and no card data is processed through the platform.

1plu uses personal data for the following purposes:

• Account management: to create, maintain, and secure your 1plu account.
• Identity and age verification: to confirm you are at least 21 years old and eligible to use the platform.
• Transaction processing: to handle deposits and withdrawals in Philippine Peso through your chosen payment method.
• Game delivery: to provide access to sports betting, live casino, slots, and eBingo and to settle your bets and games accurately.
• Customer support: to respond to your enquiries, resolve disputes, and assist with account issues.
• Platform security: to detect fraud, prevent multiple account creation, and identify suspicious activity.
• Legal compliance: to meet obligations under applicable Philippine laws and regulations.
• Platform improvement: to understand how the platform is used and make improvements based on anonymised usage patterns.

We do not use your personal data for automated decision-making that produces significant legal effects on you without human review.

All financial transactions on 1plu are conducted in Philippine Peso. When you make a deposit or request a withdrawal — whether through GCash, Maya, or local bank transfer — the transaction is processed by the respective payment provider under their own terms and security infrastructure.

1plu retains records of your transaction history (amounts, dates, methods) as part of your account data. This is used to display your transaction history within your account, to process withdrawal requests, and to comply with record-keeping requirements.

1plu does not sell, rent, or trade your personal data to third parties for commercial purposes. We share information only in the following circumstances:

• Payment providers: your payment details are shared with the relevant provider (e.g. GCash, Maya, or a local bank) to process your deposits and withdrawals.
• Identity verification services: KYC documents may be processed through a third-party verification service to confirm your identity and age.
• Game providers: where games are supplied by third-party game studios, the minimum data necessary to run the game session may be shared with that provider.
• Legal and regulatory requirements: where required by applicable Philippine law, court order, or regulatory process, we may disclose personal data to the relevant authority.
• Fraud prevention: where we suspect fraud or a breach of our Terms and Conditions, relevant account data may be shared with security services or authorities.

Any third parties with whom we share data are required to handle it in accordance with applicable data protection obligations and to use it only for the specified purpose.

1plu implements technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL encryption across all data transmissions between your device and our platform.
• OTP (one-time password) verification tied to your registered Philippine mobile number for login and account actions.
• Access controls limiting who within 1plu can view account data to those with a legitimate operational need.
• Secure storage of KYC documents with restricted access.

While we take these measures seriously, no online platform can guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify affected users in accordance with our obligations under applicable law.

You play an important role in keeping your account secure. Never share your password or OTP codes with anyone. If you suspect your account has been accessed without your authorisation, contact support immediately.

1plu uses cookies and similar technologies to provide a functional and consistent experience on the platform. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: required for the platform to function, including keeping you logged in during a session and maintaining your wallet state.
• Functional cookies: remember your preferences, such as display settings and language.
• Analytics cookies: help us understand how players navigate the platform so we can improve the experience. Data collected for this purpose is anonymised.

Cookies do not contain your password, payment details, or identity documents. You can control or disable cookies through your browser settings, though disabling essential cookies may affect the functionality of your account.

1plu retains your personal data for as long as your account is active and for a period after closure as required by applicable Philippine law and internal record-keeping obligations. The specific retention periods depend on the type of data and the purpose for which it is held:

• Account and identity data: retained for the duration of your account plus the legally required period after closure.
• Transaction records: retained for the period required under applicable financial and anti-money laundering regulations.
• KYC documents: retained for the legally required period from the date of submission or account closure, whichever is later.
• Technical and usage logs: retained for a shorter rolling period for security and platform improvement purposes.

Once retention periods have expired, data is securely deleted or anonymised in accordance with our internal procedures.

As a player using 1plu, you have rights in relation to your personal data. These include:

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request and respond within a reasonable timeframe. Some requests may require identity verification before we act on them.

The 1plu platform is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification through the KYC process is a requirement for all registered accounts.

If we discover that an account has been registered by an underage individual, that account will be closed immediately and any associated data will be handled in accordance with applicable legal requirements and our Terms and Conditions.

If you believe a person under 21 has used or accessed 1plu, please contact us immediately at [email protected] so we can investigate and take appropriate action.

1plu may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the revised policy will be published on this page with an updated date at the top.

Where changes are material, we may notify registered players through the platform or via the contact details on their account. Your continued use of 1plu after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, please reach out to the 1plu support team:

• Email: [email protected]
• Support availability: 7 days a week
• Platform: 1plu.com

You may also find the following pages useful: Terms & Conditions, Responsible Gaming, and FAQ.